We thank you for your interest in our Bed and Breakfast and for the confidence you have shown in our team.
Given the exceptional circumstances we are going through, we wanted to share the following information with you:
We are happy to confirm the resumption of our activities from our Bed and Breakfast from 08/06/2020.
Your safety and ours is our priority
- First of all, know that to date our accommodation does not have to report any proven case of contamination whether it is our customers or us,
- Our cleaning procedure is reinforced with disinfection tasks according to the following commitments:
> All our rooms are ventilated 60 minutes before any cleaning procedure and all windows are open during all cleaning operations,
> We wash our hands methodically before and after each cleaning, using a first wash with soap and water for 1 minutethen, by applying a dose of disinfectant based on hydroalcoholic gel,
> We clean all of the surfaces present in the room using eco-detergents ( ecocert label ) so as to remove dirt, grease, dust and germs. Once the surfaces are clean, we apply a disinfectant using a spray. The set is wiped with new rags for each room cleaning after the departure of a client. These rags are thoroughly washed at very high temperatures after each room cleaning.
> By means of disinfectants, we pay particular attention to frequently touched surfaces such as switches, door handles, remote controls and tap handles (see, at the bottom of this page *, all the other elements regularly disinfected in our accommodation),
> The washing of all bed linen (sheets, mattress covers) is entrusted to a third-party specialized service provider.
> All linenhouse (towels and bath towels, kitchen towels, napkins) is washed at the highest recommended temperature. All these textiles are handled with disposable gloves during each operation,
> Our laundry baskets are cleaned and disinfected after each operation,
> Our vacuum cleaners are emptied after each cleaning and they are systematically cleaned with a disinfectant; as well as our dishwashers and washing machines,
> Also note that we pay particular attention to sofas, rugs, curtains and other flexible and porous surfaces,
> During each cleaning operation, we use disposable gloves which are thrown away after each session before washing our hands again,
> Finally, the expiry dates of all our cleaning supplies are checked with each delivery.
- Any paper document (tourist brochure etc) and not plasticized has been removed from the accommodation and replaced by a digital alternative.
- No payment beingcarried out on site, all sums due will be paid in advance by means of online payment.
Our cancellation policy
In the case of a reservation you have made directly with us
On the date of the decree of the Governor of the Province of Hainaut issued on March 20, 2020; imposing the closure and limitation of tourist accommodation in Hainaut, all stays booked and already paid for by you and which you wish to cancel will not be reimbursed. However, you will be allowed to postpone your stay within 12 months. The sums that you have already paid (whether the deposit or the total balance) can be used in the form of a credit for a new identical or equivalent service in the 12 months to come.The price of your new reservation must not exceed that of the old one, or you can benefit from a service of a higher category than the initial service by paying the difference in price which will remain at your expense. Know, finally, that this credit is divisible, that is to say that it can be used in several times for several benefits.
In the case of a reservation made by you through an intermediary
We strongly recommend that you contact the agency (online or travel agency) or the intermediary who made your reservation with our establishment directly. Indeed, only the latter can decide on the cancellation conditions that he will have set. We are sorry, therefore, not to be able to intervene in this transaction between the latter and yourself.
In case of specific questions, please do not hesitate to contact us directly and we will be happy to answer your questions:
by phone: Monday to Saturday from 10 a.m. to 6 p.m. at the following number 0032 (0)485 986 476
by email: email@example.com
(*) Points of attention during our cleaning and disinfection procedures
- Door handles
- Remote controls
- Window sills and handles
- Hair dryer
- Ironing boards and irons
- Garbage cans and recycling bins
- Bathroom sink
- Appliances: microwave oven, coffee maker, etc.
- Kitchen utensils which are not dishwasher safe
- Rigid back chairs
- Tap handles
- Curtains and shower doors
- Shower gel and soap dispensers
- Night tables
- Vacuum cleaner
- Washer / dryer
- Travel cot
- High chair